ABOUT VINUNIVERSITY

VinUniversity (VinUni: https://vinuni.edu.vn/) is the first private, not-for-profit Vietnamese university established based on international standards. The university integrates the models of excellent international universities with the unique cultural and economic characteristics of Vietnam, to make a breakthrough in Vietnamese higher education and to become a world-class university.

VinUni has strategic collaborations with the world’s leading universities, including Cornell University and the University of Pennsylvania. These universities have become close advisors and crucial enablers in establishing the three colleges at VinUni: College of Business and Management, College of Engineering and Computer Science, and College of Health Sciences. Every aspect of the University: its curricula, research, faculty, student body, facilities, and campus life, is being developed to meet the highest standards set by the world’s leading accrediting and ranking organizations, such as ABET, AACSB, Quacquarelli Symonds (QS) and Times Higher Education (THE).

VinUni’s founding benefactor Vingroup is one of the biggest private conglomerates in Asia with the largest market capitalization value in Vietnam. As a multisector corporation, Vingroup focuses on three main areas: Technology; Industrials; and Property Services. VinUni is proud to be a part of the Vingroup ecosystem, giving its students opportunities to connect with several high quality research institutes (such as VinAI, VinBrain, and Vin BigData), pioneering industrial enterprises (such as VinSmart and VinFast), and leading Vietnamese companies (such as Vinpearl, Vincom Retail, Vinmec, and Vinhomes).

THE OPPORTUNITY

The Student Services Manager is a leadership position in the department of Student Affairs Management at VinUniversity. The postholder provides direction and oversight for the whole spectrum of student services lending support to current students to help them develop and achieve success. Student services cover, but not limited to, management of Student Services Center; residential life; student health and wellbeing, including mental health and counseling, university clinic, and student health insurance; code of conduct; student management systems; and student career support to an extent. The Student Services Manager has a shared responsibility in ensuring an excellent provision of multidimensional student services that contributes positively to overall student satisfaction and student retention.

KEY ACCOUNTABILITIES

• Manage all aspects of Student Services; ensure the meeting of standard level agreement and strive for service excellence and continuous improvement.
• Demonstrate intermediate planning, organizing, directing, and facilitating skills along with intermediate knowledge of student affairs necessary to perform assigned supervisory tasks.
• Define work objectives, plans, priorities, and deadlines.
• Delegate routine tasks appropriately and review completed work of direct reports.
• Develop and administer various budgets.
• Demonstrate good ability to communicate internally and work across departments.
• Develop creative recommendations for solving problems that are varied and somewhat difficult in nature.
• Identify and implement changes and/or improvements where necessary to strengthen processes, procedures, and policies.
• Coach, mentor, and motivate staff in a fair and consistent manner to achieve goals.
• Serve on campus and/or University-wide committees.
• Advise student groups.
• Other tasks as assigned from time to time.

EDUCATION AND EXPERIENCE

• At least a bachelor’s degree in education/business/communications/public policy or other relevant fields of studies in Humanities, Arts & Social Sciences (having a graduate degree is an advantage).
• At least 3 years of proven successful and progressively responsible experience, preferably in higher education or professional services industries.
• Demonstrate sound understanding of higher education, student life management, student success and student engagement.
• Demonstrate good communication skills and proficiency in English. English is the language of teaching and communication at VinUniversity. For this role, the minimum requirement is IELTS (Academic) with a score of at least 7.0 (or equivalent).
• Demonstrate proficient ability in work design, project management, financial planning, and development of goals for accomplishing difficult unit assignments.

KNOWLEDGE, SKILLS, AND ABILITIES

• Broad knowledge of the philosophy and mission of private universities.
• Knowledge of university life and student services with a strong student-centric and service mindset.
• Ability to communicate complex ideas and recommendations effectively, both verbally and in writing.
• Ability to carry out the function along a planned program of institutional direction.
• Ability to manage a budget and ability to establish and monitor fiscal accountability within the areas of responsibility.
• Demonstrated ability to work with faculty, staff, and students as well as community groups of diverse academic, socioeconomic, cultural, and ethnic backgrounds.
• Established development of strong professional networks.
• Excellent written and verbal communication skills in English.

COMPENSATION

The salary and benefits are competitive and commensurate with qualifications and experience.

We thank all applicants for their interest. Please note that only those candidates selected for interviews will be contacted.